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Will Van Eaton Photography

Frequently asked questions

What's the difference between Standard and Fine Art prints?

Standard Prints are open-edition, unsigned prints on Fuji Crystal Archive Lustre: beautiful, professional-lab quality at an accessible price (from $35). Fine Art Prints are hand signed & numbered limited editions on Hahnemühle Photo Rag, a museum-grade 100% cotton paper (from $195). Both are made to order by a professional lab.

Change or cancel your order

You may request to cancel your order within (24) hours of purchase. To cancel your order, please email hello@willvaneaton.com with subject line CANCEL MY ORDER. Please be sure to include your ORDER NUMBER and FULL NAME.

You may request to change your order within (24) hours of purchase. To change your order, please email hello@willvaneaton.com with subject line CHANGE MY ORDER. Please be sure to include your ORDER NUMBER and FULL NAME.

If (24) hours have passed, your order will be in production and can no longer be changed or canceled.

Production and shipping times

Each print is made to order and production begins once your order is placed. Standard shipping times depend on your location within the United States. The majority of orders are delivered within 14 days. If your print is needed by a certain date, please contact us before placing your order. Thank you!

Order tracking

As soon as your order ships, I will send you a confirmation email that includes your tracking information and order status. Please allow up to seven (7) business days to receive your tracking link.

Damaged art

If your product arrives damaged or defective in any way, I will give you a free replacement. Here's how:

  1. Take a photo of your damaged product, packaging and shipping materials it arrived in.
  2. Attach your photos and send me an email at hello@willvaneaton.com. Please include your ORDER NUMBER, FULL NAME and brief description.
  3. After reviewing, I will get back to you within (72) hours to confirm your replacement will be processed.

If your photo damage is confirmed, no need to send it back. I will process your refund or send your replacement within 14 business days.

Feel free to reach out with any questions or for any customization: hello@willvaneaton.com